Customer information
Returns and exchanges
STORIES OF US: If a STORIES OF US piece is not right, contact us before sending it back so we can match the return to your order.
STORIES OF US: Return window
STORIES OF US: Eligible items may be returned within 30 days after delivery when they are unworn, unwashed, undamaged and returned with any supplied garment tags.
STORIES OF US: Condition check
STORIES OF US: Items marked by wear, scent, make-up, damage or missing supplied components may be refused or refunded at a reduced value where permitted.
STORIES OF US: Refund route
STORIES OF US: Approved refunds are returned to the original payment method after inspection. STORIES OF US: Delivery charges are refunded only where the item was faulty or incorrectly supplied.
STORIES OF US: Cancellation right
STORIES OF US: For most online goods, UK consumers can tell us they wish to cancel within 14 days after delivery without giving a reason. STORIES OF US: After telling us, the goods should be sent back within the following 14 days.
STORIES OF US: Extended store return window
STORIES OF US: In addition to the statutory cancellation right, STORIES OF US may accept eligible returns within the store return window shown on this page when the goods pass garment condition and chapter-based order records.
STORIES OF US: Condition of returned goods
STORIES OF US: Returned items must be clean, unused beyond reasonable inspection, undamaged, unwashed and complete with supplied tags, packaging, accessories and documentation. STORIES OF US: We may reduce the refund if handling goes beyond what is necessary to inspect the item.
STORIES OF US: Return postage
STORIES OF US: The customer pays return postage for change-of-mind returns unless we agree otherwise or the product was faulty, incorrectly supplied or materially not as described. STORIES OF US: We recommend tracked postage because the customer remains responsible for the parcel until it reaches us.
STORIES OF US: Refund timing
STORIES OF US: Approved refunds are issued to the original payment method within 14 days after we receive the goods back or receive acceptable evidence of return. STORIES OF US: Bank and payment-provider processing times are outside our control.
STORIES OF US: Items that may be refused
STORIES OF US: We may refuse or reduce refunds for items affected by wear, scent, make-up, washing, alteration, missing parts, hygiene concerns, damage after delivery or return parcels sent without enough order information.
STORIES OF US: Store-specific inspection notes
STORIES OF US: Stories returns are checked for delicate blouse pulls, dress hem dragging, loose soft-layer fibres, tag placement, garment-bag condition and signs that a wardrobe chapter was worn beyond a careful indoor try-on.
STORIES OF US: Who sells to you
STORIES OF US: STORIES OF US is operated by STORIES OF US LIMITED, company number 17314843. STORIES OF US: The registered office and approved returns address is Spring Fontein, Fernleigh Road, Wadebridge, England, PL27 7AY. STORIES OF US: Customer support is available at support@storiesofuswear.com or +44 7480 679181. STORIES OF US: Store records may include chapter notes, blouse and dress option names, soft-layer fit questions, muted colour comparisons, wardrobe-edit correspondence and garment-care clarification records, which helps customer care review orders, product questions, delivery exceptions and returns without mixing this store with another brand.
Registered operator
STORIES OF US orders are handled by STORIES OF US LIMITED (17314843). Returns are reviewed at Spring Fontein, Fernleigh Road, Wadebridge, England, PL27 7AY. For wardrobe, delivery or order help, write to support@storiesofuswear.com or call +44 7480 679181.