Customer information

FAQs

STORIES OF US: Short answers for common STORIES OF US shopping questions.

STORIES OF US: Do I need an account?

STORIES OF US: No. STORIES OF US: Guest checkout is supported, so customers can purchase without registering.

STORIES OF US: What currency do you use?

STORIES OF US: Prices are shown and charged in pounds sterling.

STORIES OF US: Where is the return address?

STORIES OF US: Returns are sent to the registered company address after customer care confirms the return request.

STORIES OF US: Can I buy without an account?

STORIES OF US: Yes. STORIES OF US: Guest checkout is available, and account registration is not required to place an order.

STORIES OF US: What currency is used?

STORIES OF US: The store prices and charges products in pounds sterling. STORIES OF US: Any currency conversion by a card issuer or bank is controlled by that provider.

STORIES OF US: When is my order accepted?

STORIES OF US: An order is accepted only when confirmation or dispatch information is sent. STORIES OF US: A checkout attempt alone does not guarantee acceptance if payment, stock or fulfilment checks fail.

STORIES OF US: Can I cancel after ordering?

STORIES OF US: For most online goods, UK consumers have a 14-day cancellation period after delivery. STORIES OF US: Contact support before returning goods so the parcel can be identified.

STORIES OF US: Who pays for return shipping?

STORIES OF US: For change-of-mind returns, the customer usually pays return postage unless we agree otherwise or the goods were faulty, incorrect or not as described.

STORIES OF US: What if my parcel is delayed?

STORIES OF US: Use the tracking details first. STORIES OF US: If tracking stops moving or shows an exception, contact support with the order number and delivery postcode.

STORIES OF US: Who sells to you

STORIES OF US: STORIES OF US is operated by STORIES OF US LIMITED, company number 17314843. STORIES OF US: The registered office and approved returns address is Spring Fontein, Fernleigh Road, Wadebridge, England, PL27 7AY. STORIES OF US: Customer support is available at support@storiesofuswear.com or +44 7480 679181. STORIES OF US: Store records may include chapter notes, blouse and dress option names, soft-layer fit questions, muted colour comparisons, wardrobe-edit correspondence and garment-care clarification records, which helps customer care review orders, product questions, delivery exceptions and returns without mixing this store with another brand.

Registered operator

STORIES OF US orders are handled by STORIES OF US LIMITED (17314843). Returns are reviewed at Spring Fontein, Fernleigh Road, Wadebridge, England, PL27 7AY. For wardrobe, delivery or order help, write to support@storiesofuswear.com or call +44 7480 679181.