Reading note

Returns and exchanges

STORIES OF US: If a STORIES OF US piece is not right, contact us before sending it back so we can match the return to your order.

STORIES OF US: Return window

STORIES OF US: Eligible items may be returned within 30 days after delivery when they are unworn, unwashed, undamaged and returned with any supplied garment tags.

STORIES OF US: Condition check

STORIES OF US: Items marked by wear, scent, make-up, damage or missing supplied components may be refused or refunded at a reduced value where permitted.

STORIES OF US: Refund route

STORIES OF US: Approved refunds are returned to the original payment method after inspection. STORIES OF US: Delivery charges are refunded only where the item was faulty or incorrectly supplied.

STORIES OF US: Return chapter request

STORIES OF US: Email customer care before posting a garment back. STORIES OF US: We use the order number, product name and reason to open a chapter return record.

STORIES OF US: Indoor try-on standard

STORIES OF US: A return should show only careful indoor fitting. STORIES OF US: Scent, make-up, pulled fibres, hem marks, missing tags or damaged presentation materials can reduce or prevent a refund.

STORIES OF US: Cancellation and return timing

STORIES OF US: UK consumers normally have 14 days after delivery to tell us they wish to cancel eligible online goods, then a further 14 days to send them back.

STORIES OF US: Refund review

STORIES OF US: Once the parcel reaches the approved return address, the garment is inspected and an eligible refund is returned to the original payment method within the required period.

STORIES OF US: Exchange approach

STORIES OF US: Where an exchange is available, support will confirm whether the requested size or chapter piece is still in stock before asking you to return the original item.

STORIES OF US: Store operator note

STORIES OF US: STORIES OF US is operated by STORIES OF US LIMITED, company number 17314843. STORIES OF US: Customer care uses support@storiesofuswear.com and +44 7480 679181; approved returns are sent to Spring Fontein, Fernleigh Road, Wadebridge, England, PL27 7AY.

Registered operator

STORIES OF US orders are handled by STORIES OF US LIMITED (17314843). Returns are reviewed at Spring Fontein, Fernleigh Road, Wadebridge, England, PL27 7AY. For wardrobe, delivery or order help, write to support@storiesofuswear.com or call +44 7480 679181.