Customer information
Delivery for wardrobe chapters
STORIES OF US: Orders are shipped worldwide from our fulfilment workflow after payment checks and product allocation are complete.
STORIES OF US: Delivery charge
STORIES OF US: Standard international delivery is charged at £11.95. STORIES OF US: Orders over £150 qualify for free standard delivery after discounts are applied.
STORIES OF US: Timing
STORIES OF US: Most parcels are estimated to arrive within 7 to 14 business days after dispatch. STORIES OF US: Remote routes and customs checks can take longer.
STORIES OF US: Tracking
STORIES OF US: When tracking is available, the dispatch email will include the tracking reference and carrier hand-off details.
STORIES OF US: Before dispatch
STORIES OF US: Orders are reviewed for payment status, address completeness, stock allocation and fulfilment checks. STORIES OF US: Dispatch can be paused if information is missing or if payment screening requires review.
STORIES OF US: Delivery timing
STORIES OF US: The delivery estimate is not a guaranteed arrival date unless we state this in writing for a specific order. STORIES OF US: Weekends, public holidays, customs checks, weather events and local carrier delays can extend delivery.
STORIES OF US: Delivery charges and free shipping
STORIES OF US: The applicable delivery charge is shown before payment. STORIES OF US: Where the store advertises a free shipping threshold, the threshold is calculated after product discounts and before any local import charges.
STORIES OF US: International orders
STORIES OF US: Customers are responsible for customs duties, taxes, brokerage fees or import formalities charged by their country unless checkout states otherwise. STORIES OF US: Refused or uncollected parcels may be deducted for carrier and return costs where permitted.
STORIES OF US: Risk and delivery problems
STORIES OF US: Risk passes when the goods are delivered to the address supplied by the customer or collected according to the carrier instructions. STORIES OF US: If tracking shows an exception, contact us promptly with the order number.
STORIES OF US: Store-specific dispatch context
STORIES OF US: Stories parcels are packed around softer wardrobe edits, where blouses, dresses and light layers may require careful folding, garment-bag checks and protection against colour transfer during long routes.
STORIES OF US: Who sells to you
STORIES OF US: STORIES OF US is operated by STORIES OF US LIMITED, company number 17314843. STORIES OF US: The registered office and approved returns address is Spring Fontein, Fernleigh Road, Wadebridge, England, PL27 7AY. STORIES OF US: Customer support is available at support@storiesofuswear.com or +44 7480 679181. STORIES OF US: Store records may include chapter notes, blouse and dress option names, soft-layer fit questions, muted colour comparisons, wardrobe-edit correspondence and garment-care clarification records, which helps customer care review orders, product questions, delivery exceptions and returns without mixing this store with another brand.
Registered operator
STORIES OF US orders are handled by STORIES OF US LIMITED (17314843). Returns are reviewed at Spring Fontein, Fernleigh Road, Wadebridge, England, PL27 7AY. For wardrobe, delivery or order help, write to support@storiesofuswear.com or call +44 7480 679181.