Customer information

Contact the Stories team

STORIES OF US: For product, delivery or order questions, contact our customer care team before placing or returning an order.

STORIES OF US: What to include

STORIES OF US: Please include your order number if you already have one, the product name and the email address used at checkout.

STORIES OF US: Response window

STORIES OF US: We normally reply within two business days, excluding public holidays and carrier disruption periods.

STORIES OF US: How to contact us

STORIES OF US: Use support@storiesofuswear.com or +44 7480 679181 for measured wardrobe support. STORIES OF US: Include the order number, product name, email used at checkout and the delivery postcode if the question concerns a parcel.

STORIES OF US: Before returning goods

STORIES OF US: Do not send goods back before customer care confirms the return route. STORIES OF US: This prevents unidentified parcels and helps us match the item to the correct order record.

STORIES OF US: Response and evidence

STORIES OF US: We may ask for photographs, tracking references, packaging information or delivery notices so that we can check carrier records and product condition fairly.

STORIES OF US: Complaints

STORIES OF US: If a support answer does not resolve the issue, reply to the same email thread and ask for a review. STORIES OF US: We will re-check the order history, delivery status and any inspection notes.

STORIES OF US: Who sells to you

STORIES OF US: STORIES OF US is operated by STORIES OF US LIMITED, company number 17314843. STORIES OF US: The registered office and approved returns address is Spring Fontein, Fernleigh Road, Wadebridge, England, PL27 7AY. STORIES OF US: Customer support is available at support@storiesofuswear.com or +44 7480 679181. STORIES OF US: Store records may include chapter notes, blouse and dress option names, soft-layer fit questions, muted colour comparisons, wardrobe-edit correspondence and garment-care clarification records, which helps customer care review orders, product questions, delivery exceptions and returns without mixing this store with another brand.

Registered operator

STORIES OF US orders are handled by STORIES OF US LIMITED (17314843). Returns are reviewed at Spring Fontein, Fernleigh Road, Wadebridge, England, PL27 7AY. For wardrobe, delivery or order help, write to support@storiesofuswear.com or call +44 7480 679181.