Customer information
Privacy notice
STORIES OF US: This notice explains how STORIES OF US LIMITED uses information connected with browsing, checkout, delivery and customer support.
STORIES OF US: Information we use
STORIES OF US: We may process contact details, billing and delivery details, order history, product questions, device information, fraud signals and email preference records.
STORIES OF US: Why we use it
STORIES OF US: We use this information to operate the store, accept orders, arrange delivery, prevent misuse, respond to support requests and meet accounting or legal obligations.
STORIES OF US: Your choices
STORIES OF US: You can ask for access, correction or deletion where applicable. STORIES OF US: Some order records must be retained for legal, tax or fraud-prevention reasons.
STORIES OF US: Data controller
STORIES OF US: STORIES OF US LIMITED, company number 17314843 is responsible for personal information used by STORIES OF US. STORIES OF US: Contact support@storiesofuswear.com or +44 7480 679181 for privacy questions connected with this store.
STORIES OF US: Information we collect
STORIES OF US: We may collect name, email, phone number, billing and delivery address, order contents, payment status, fraud-screening signals, support messages, return records, cookie preferences and technical logs such as IP address and device information.
STORIES OF US: Why we use information
STORIES OF US: Information is used to operate checkout, confirm payment, fulfil orders, arrange delivery, answer support requests, process returns, prevent fraud, maintain records, comply with legal duties and improve store reliability.
STORIES OF US: Lawful bases
STORIES OF US: Processing may be necessary for contract performance, legal obligations, legitimate interests such as fraud prevention and customer service, or consent where optional marketing or non-essential cookies are used.
STORIES OF US: Service providers
STORIES OF US: We may share necessary order information with payment processors, fraud-prevention tools, hosting providers, warehouse or fulfilment partners, couriers, email systems, analytics providers and professional advisers. STORIES OF US: They should use the information only for the service they provide to us.
STORIES OF US: Retention
STORIES OF US: Order and accounting records are kept for the period required for tax, accounting, dispute and fraud-prevention purposes. STORIES OF US: Support and return records are kept only as long as reasonably needed for the issue and business record keeping.
STORIES OF US: Customer rights
STORIES OF US: Depending on applicable law, customers may request access, correction, deletion, restriction, portability or objection. STORIES OF US: Some records cannot be deleted immediately where retention is required for legal, tax, dispute or fraud-prevention reasons.
STORIES OF US: International processing
STORIES OF US: Because the store uses online infrastructure and delivery services, information may be processed outside the customer’s country. STORIES OF US: Where required, we use appropriate safeguards or service-provider commitments.
STORIES OF US: Store-specific data context
STORIES OF US: The privacy record for STORIES OF US is shaped by garment chapter browsing, blouse sleeve questions, midi dress length notes, muted palette decisions, soft layering comparisons and customer messages about building a composed wardrobe over several orders. STORIES OF US: Internal support labels may refer to chapter edits, rail notes, quiet-tone preferences, linen-look handling, hem balance and soft blouse replacement questions.
STORIES OF US: Who sells to you
STORIES OF US: STORIES OF US is operated by STORIES OF US LIMITED, company number 17314843. STORIES OF US: The registered office and approved returns address is Spring Fontein, Fernleigh Road, Wadebridge, England, PL27 7AY. STORIES OF US: Customer support is available at support@storiesofuswear.com or +44 7480 679181. STORIES OF US: Store records may include chapter notes, blouse and dress option names, soft-layer fit questions, muted colour comparisons, wardrobe-edit correspondence and garment-care clarification records, which helps customer care review orders, product questions, delivery exceptions and returns without mixing this store with another brand.
Registered operator
STORIES OF US orders are handled by STORIES OF US LIMITED (17314843). Returns are reviewed at Spring Fontein, Fernleigh Road, Wadebridge, England, PL27 7AY. For wardrobe, delivery or order help, write to support@storiesofuswear.com or call +44 7480 679181.